Section 04 · The Awesome Group Standard
When you hire us, you're not hiring a contractor. You're hiring a system.
One that has been refined project after project to remove the three things that ruin most renovations: surprises, delays, and finger-pointing. We don't run projects on instinct. We run them on a documented standard every member of our team follows, every day.
4.2 The five phases of your project
Most contractors have two phases. We have five.
"Sign the contract" and "start swinging hammers" is why most projects go sideways. Two full planning phases come before construction.
Discovery
Led by the Account Success Manager
Before we ever talk price, we listen. The Account Success Manager (ASM) visits the home, understands what the family is trying to accomplish, and prepares a Feasibility Report. If we're not the right fit for the project, we say so before the family has spent a dollar.
Output: Feasibility Report, scope conversation, qualified-fit decision.
Architectural Planning
ASM coordinates · Planning Team executes
Once the family signs, we don't break ground. We plan. The Planning Team produces architectural drawings, mechanical/electrical/plumbing (MEPs), structural and energy reports, and pulls every permit the city requires. The family approves the floor plan before anything else moves. This phase exists because skipping it is the number one reason projects blow their budget.
Output: Architectural drawings, MEPs, structural and energy reports, permit applications, signed floor plan.
Selections & Final Design
Led by the Account Success Manager
The family meets with the team to choose finishes — cabinets, countertops, flooring, fixtures. We produce 3D renders so they see the home before it's built, not after. Then we lock the final budget, the final schedule, and the final scope. No moving targets once construction starts.
Output: 3D renders, locked finish selections, locked budget, locked schedule, locked scope.
Construction
Led by the Project Manager · ASM continues relationship oversight
A dedicated Project Manager (PM) runs the build. The PM holds an 8:30 AM daily team meeting every morning, performs on-site inspections against documented quality standards, and updates the schedule in real time. The family receives daily updates from the PM and weekly written updates from the ASM. Either is reachable for any question.
Output: Completed construction to spec, daily PM updates, weekly ASM updates, real-time schedule monitoring via Jade, photo documentation via CompanyCam.
Closeout & Warranty
Led by the Account Success Manager · with the PM
We don't disappear when the dust settles. The ASM and PM walk the family through the final inspection. Lien releases are sent. The workmanship warranty is issued in writing. And we stay reachable for the long-term relationship — referrals, photo updates, future projects.
Output: Final walkthrough, signed punchlist, lien releases from every subcontractor, written workmanship warranty, ongoing reachability.
4.3 Why our projects come out right
Seven operating commitments.
The five phases are the chronological journey. These are the rules that govern every phase, every day.
✓ We plan twice before we build once.
Two full planning phases — Architectural Planning, then Selections & Final Design — before construction. Most builders have zero.
✓ Every project has a dedicated team — not a rotating cast.
An ASM, a Lead PM, and a back-office coordinator are assigned from day one. The family always knows who to call.
✓ We inspect our own work, daily.
Every task is checked against a written quality standard before it's marked complete. If a sub's work doesn't pass, they fix it before they get paid.
✓ The schedule is monitored 24/7 by Jade.
Jade flags schedule slippage, missing inspections, or communication gaps in real time — so we address them before they affect move-in.
✓ Every dollar is tracked the same way.
Every payment, material order, and subcontractor bill is logged against the project budget. Ask for a status any time and get an answer.
✓ We pull every permit. Always.
There is no "we'll do it without permits to save you money" conversation here. The home stays insurable, sellable, and safe.
✓ The job site is the family's home.
When the crew leaves at the end of each working day, the home is left tidy. The construction zone may still look like a construction zone; the rest of the home stays livable.
4.4 What we commit to in writing
Seven written commitments.
Every project includes the following written commitments. They appear in the contract, the proposal, and the customer-facing version of this Standard.
- —A written contract with a defined scope before any work begins.
- —A fixed schedule with milestone dates the family can hold us to.
- —Weekly written progress updates from the ASM throughout the project, plus daily updates from the PM during construction.
- —Photo documentation of every phase via CompanyCam.
- —Two named points of contact — the ASM as relationship owner from first contact through warranty, the PM as the construction-phase lead. Either is reachable for any question.
- —A written workmanship warranty issued at project closeout.
- —Lien releases from every subcontractor delivered to the customer before final payment.
4.5 The technology behind the Standard
Jade.
Jade is the proprietary integration layer that makes the Standard executable at scale. It connects three external systems — JobTread (project management and budget tracking), CompanyCam (photo documentation), and GHL (customer relationship management and communication) — into a single dashboard the team uses to monitor every project, every day.
Jade is what allows the team to deliver real-time schedule monitoring, dollar-level budget tracking, and daily quality inspections at scale. It is the system layer beneath the human layer of the Standard.
Built on a published standard
Read it before you sign.
The Standard is not buried in a manual. It's visible at every touchpoint — and we walk you through it on the discovery call, before we ever quote a price.
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